SR PERFORMANCE SERVICES LIMITED TERMS AND CONDITIONS FOR THE SUPPLY OF SERVICES (“TERMS”)
YOUR ATTENTION IS PARTICULARLY DRAWN TO THE PROVISIONS OF CLAUSE 17 (LIMITATION OF LIABILITY).
1.1 The definitions and rules of interpretation in this clause apply in these Terms.
Applicable Data Protection Laws:
a) to the extent the UK GDPR applies, the law of the United Kingdom or of a part of the United Kingdom which relates to the protection of personal data.
b) to the extent the EU GDPR applies, the law of the European Union or any member state of the European Union to which the Supplier is subject, which relates to the protection of personal data.
those employees, agents and independent contractors of the Customer who are authorised by the Customer to use the Services and the Documentation, as further described in clause 6.
a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.
Change of Control:
the beneficial ownership of more than 50% of the issued share capital of a company or the legal power to direct or cause the direction of the general management of the company, and controls, controlled and the expression change of control shall be construed accordingly.
the date determined in accordance with 4.4
means SR Performance Services Limited, incorporated and registered in England and Wales with company number 11553979 whose registered office is at The Edge HPL, The Leatherhead Club, Kingston Road, Ashtead, Leatherhead, Surrey, United Kingdom, KT22 0EE.
information that is proprietary or confidential and is either clearly labelled as such or identified as Confidential Information in clause 15.5 or clause 15.6.
means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
means any individual or entity for whom/which the Company has contracted with and provided services to pursuant to these Terms.
the data inputted by the Customer, Authorised Users, or the Supplier on the Customer's behalf for the purpose of using the Services or facilitating the Customer's use of the Services.
Customer Personal Data:
any personal data which the Supplier processes in connection with these Terms, in the capacity of a processor on behalf of the Customer or personal data provided by the Customer and processed as a controller by the Supplier.
means a computer program, text, video, image, sound recording, or other product that is digitally encoded, produced for commercial sale or distribution, and that can be transmitted electronically and any product given to you in the Order Confirmation after purchasing a User Subscription. For the avoidance of doubt, digital products shall include all Recipe Books.
the document made available to the Customer by the Supplier online via Memberships.TheEdgeHPL.com or such other web address notified by the Supplier to the Customer from time to time which sets out a description of the Services and the user instructions for the Services.
Heightened Cybersecurity Requirements:
any laws, regulations, codes, guidance (from regulatory and advisory bodies. Whether mandatory or not), international and national standards, industry schemes and sanctions, which are applicable to either the Customer or an Authorised User (but not the Supplier) relating to security of network and information systems and security breach and incident reporting requirements, which may include the cybersecurity Directive ((EU) 2016/1148), Commission Implementing Regulation ((EU) 2018/151), the Network and Information systems Regulations 2018 (SI 506/2018), all as amended or updated from time to time.
Initial Subscription Term:
the initial term of these Terms as set out in the Order Confirmation.
Normal Business Hours:
8.00 am to 6.00 pm local UK time, each Business Day.
As described in clause 4.4.
means any recipe books supplied to Customers by the Company following the purchase of any User Subscription sent by email or which are available for download on Memberships.TheEdgeHPL.com.
the period described in clause 18.1.
the subscription services provided by the Supplier to the Customer under these Terms via Memberships.TheEdgeHPL.com or any other website notified to the Customer by the Supplier from time to time, as more particularly described in the Documentation.
the online software applications provided by the Supplier as part of the Services.
the subscription fees payable by the Customer to the Supplier for the User Subscriptions, as set out in the Order Confirmation.
has the meaning given in clause 18.1 (being the Initial Subscription Term together with any subsequent Renewal Periods), and/or clause 18.2 as applicable to monthly subscriptions for Recipe Books.
Supplier Personal Data:
any personal data which the Supplier processes in connection with these Terms, in the capacity of a controller.
the user subscriptions purchased by the Customer pursuant to clause 13.1 with the number of subscriptions set out in the Order Confirmation. Confirmation which entitles Authorised Users to access and use the Services and the Documentation in accordance with these Terms.
any thing or device (including any software, code, file or programme) which may: prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any programme or data, including the reliability of any programme or data (whether by re-arranging, altering or erasing the programme or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices.
a weakness in the computational logic (for example, code) found in software and hardware components that when exploited, results in a negative impact to the confidentiality, integrity, or availability, and the term Vulnerabilities shall be construed accordingly.
1.2 Clause, schedule and paragraph headings shall not affect the interpretation of these Terms.
1.3 A person includes an individual, corporate or unincorporated body (whether or not having separate legal personality) and that person's legal and personal representatives, successors or permitted assigns.
1.4 A reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established.
1.5 Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.
1.6 Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders.
1.7 A reference to a statute or statutory provision is a reference to it as it is in force as at the date of these Terms.
1.8 A reference to a statute or statutory provision shall include all subordinate legislation made as at the date of these Terms under that statute or statutory provision.
1.9 A reference to writing or written includes faxes but not e-mail.
1.10 References to clauses and schedules are to the clauses and schedules of these Terms; references to paragraphs are to paragraphs of the relevant schedule to these Terms.
2. About us
2.1 Company details. SR PERFORMANCE SERVICES LIMITED (company number 11553979) (trading as The Edge HPL) (we and us) is a company registered in England and Wales and our registered office is at: The Edge HPL, The Leatherhead Club, Kingston Road, Ashtead, Leatherhead, Surrey, United Kingdom, KT22 0EE.
Our main trading address is our registered office Our VAT number is 306320350.We operate the website www.theedgehpl.com and Memberships.TheEdgeHPL.com.
2.2 Contacting us. To contact us, complete and submit the contact form on our website. How to give us formal notice of any matter under the Contract is set out in clause 30.
3. Our contract with you
3.1 These terms and conditions (Terms) apply to the order by you or the entity you represent (“you”, “your”) and you agree to the following terms and conditions and supply of Services by us to you (Contract). They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.
3.2 You must be 18 or over to accept these Terms and purchase User Subscriptions.
3.3 If you are a parent or legal guardian of an Authorised User who is under the age of 18, by allowing your child to use the Services, you are accepting responsibility for your child’s activity in respect of the Services.
4. Placing an order and its acceptance
4.1 Placing your order. Please follow the onscreen prompts to place your order. You may only submit an order using the method set out on the site. Each order is an offer by you to buy the Services specified in the order subject to these Terms.
4.2 Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.
4.3 Acknowledging receipt of your order. After you place your order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted.
4.4 Accepting your order. Our acceptance of your order takes place when we send an email to you to accept it (Order Confirmation), at which point and on which date (Commencement Date) the Contract between you and us will come into existence. The Contract will relate only to those Services confirmed in the Order Confirmation.
4.5 If we cannot accept your order and if we are unable to supply you with the Services for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Services, we will refund you the full amount
5. Your rights if you are a Consumer
5.1 Subject to clause 5.2, you may cancel the Contract and receive a refund, if you notify within 14 days of your receipt of the Order Confirmation.
5.2 You cannot cancel the Contract for:
5.2.1 Digital Products, after you have started to download or stream these;
5.2.2 Services, once these have been completed; and
5.2.3 sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them.
5.3 If you are a Consumer we are under a legal duty to supply services that are in conformity with the Order and these Terms. See the box below for a summary of your key legal rights in relation to the Services as a Consumer. Nothing in these Terms will affect your legal rights.
5.4 The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
5.4.1 If your digital content is faulty, you're entitled to a repair or a replacement.
5.4.2 If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back
5.4.3 If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation
5.5 The Consumer Rights Act 2015 says in respect of services:
5.5.1 You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
5.5.2 If you haven't agreed a price beforehand, what you're asked to pay must be reasonable.
5.5.3 If you haven't agreed a time beforehand, it must be carried out within a reasonable time.
6. User subscriptions
6.1 Subject to the Customer purchasing the User Subscriptions in accordance with clause 7.3 and clause 13.1, the restrictions set out in this clause 6 and the other terms and conditions of these Terms, the Supplier hereby grants to the Customer a non-exclusive, non-transferable right, without the right to grant sublicences, to use or to permit the Authorised Users to use the Services and the Documentation during the Subscription Term solely for the Customer's own educational use.
6.2 In relation to the Authorised Users, the Customer undertakes that:
6.2.1 the maximum number of Authorised Users that it authorises to access and use the Services and the Documentation shall not exceed the number of User Subscriptions it has purchased from time to time;
6.2.2 it will not allow or suffer any User Subscription to be used by more than one individual Authorised User unless it has been reassigned in its entirety to another individual Authorised User, in which case the prior Authorised User shall no longer have any right to access or use the Services and/or Documentation;
6.2.3 it shall maintain a written, up to date list of current Authorised Users and provide such list to the Supplier within 5 Business Days of the Supplier's written request at any time or times;
6.3 The Customer shall not access, store, distribute or transmit any Viruses, or any material during the course of its use of the Services that:
6.3.1 is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive;
6.3.2 facilitates illegal activity;
6.3.3 depicts sexually explicit images;
6.3.4 promotes unlawful violence;
6.3.5 is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability; or
6.3.6 is otherwise illegal or causes damage or injury to any person or property;
and the Supplier reserves the right, without liability or prejudice to its other rights to the Customer, to disable the Customer's access to any material that breaches the provisions of this clause.
6.4 The Customer shall not:
6.4.1 except as may be allowed by any applicable law which is incapable of exclusion by agreement between the parties and except to the extent expressly permitted under these Terms:
(a) attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Software, Digital Products and/or Documentation (as applicable) in any form or media or by any means except where permitted by the Supplier to do so; or
(b)attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Software; or
6.4.2 access all or any part of the Services and Documentation in order to build a product or service which competes with the Services and/or the Documentation; or
6.4.3 use the Services and/or Documentation to provide services to third parties; or
6.4.4 subject to clause 26.1, license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Services and/or Documentation available to any third party except the Authorised Users, or
6.4.5 attempt to obtain, or assist third parties in obtaining, access to the Services and/or Documentation, other than as provided under this clause 6; or
6.4.6 introduce or permit the introduction of, any Virus or Vulnerability into the Supplier's network and information systems.
6.5 The Customer shall use all reasonable endeavours to prevent any unauthorised access to, or use of, the Services and/or the Documentation and, in the event of any such unauthorised access or use, promptly notify the Supplier.
6.6 The rights provided under this clause 6 are granted to the Customer only, and shall not be considered granted to any subsidiary or holding company of the Customer.
7. Additional user subscriptions
7.1 Subject to clause 7.2 and clause 7.3, the Customer may, from time to time during any Subscription Term, purchase additional User Subscriptions in excess of the number set out in the Order Confirmation and the Supplier shall grant access to the Services and the Documentation to such additional Authorised Users in accordance with the provisions of these Terms.
7.2 If the Customer wishes to purchase additional User Subscriptions, the Customer shall notify the Supplier in writing. The Supplier shall evaluate such request for additional User Subscriptions and respond to the Customer with approval or rejection of the request (such approval not to be unreasonably withheld). Where the Supplier approves the request, the Supplier shall activate the additional User Subscriptions within 3 days of its approval of the Customer's request.
7.3 If the Supplier approves the Customer's request to purchase additional User Subscriptions, the Customer shall, within 30 days of the date of the Supplier's invoice, pay to the Supplier the relevant fees for such additional User Subscriptions as set out in the Order Confirmation and, if such additional User Subscriptions are purchased by the Customer part way through the Initial Subscription Term or any Renewal Period (as applicable), such fees shall be pro-rated from the date of activation by the Supplier for the remainder of the Initial Subscription Term or then current Renewal Period (as applicable).
8.1 The Supplier shall, during the Subscription Term, provide the Services and make available the Documentation to the Customer on and subject to the terms of these Terms.
8.2 The Supplier shall use commercially reasonable endeavours to make the Services available 24 hours a day, seven days a week, except for:
8.2.1 planned maintenance carried out during the maintenance window of 10.00 pm to 2.00 am UK time; and
8.2.2 unscheduled maintenance performed outside Normal Business Hours, provided that the Supplier has used reasonable endeavours to give the Customer at least 3 Normal Business Hours' notice in advance.
8.3 The Supplier will, as part of the Services, provide the Customer with the Supplier's standard customer support services during Normal Business Hours in accordance with the Supplier's Support Services Policy in effect at the time that the Services are provided. The Supplier may amend the Support Services Policy in its sole and absolute discretion from time to time. The Customer may purchase enhanced support services separately at the Supplier's then current rates.
8.4 Any descriptions or illustrations on our site are published for the sole purpose of giving an approximate idea of the services described in them. They will not form part of the Contract or have any contractual force.
8.5 The Supplier reserve the right to amend the specification of the Services if required by any applicable statutory or regulatory requirement or if the amendment will not materially affect the nature or quality of the Services, and we will notify you in advance of any such amendment.
9. Data protection
9.1 The Customer shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of all Customer Data that is not personal data.
9.2 The Supplier shall follow its archiving procedures for Customer Data. In the event of any loss or damage to Customer Data, the Customer's sole and exclusive remedy against the Supplier shall be for the Supplier to use reasonable commercial endeavours to restore the lost or damaged Customer Data from the latest back-up of such Customer Data maintained by the Supplier in accordance with its archiving procedures. The Supplier shall not be responsible for any loss, destruction, alteration or disclosure of Customer Data caused by any third party (except those third parties sub-contracted by the Supplier to perform services related to Customer Data maintenance and back-up for which it shall remain fully liable).
9.4 For the purposes of this clause 9, the terms controller, processor, data subject, personal data, personal data breach and processing shall have the meaning given to them in the UK GDPR.
9.5 Both parties will comply with all applicable requirements of the Applicable Data Protection Laws. This clause 9 is in addition to, and does not relieve, remove or replace, a party’s obligations or rights under Applicable Data Protection Laws.
9.6 The parties have determined that, for the purposes of Applicable Data Protection Laws, the Supplier shall process the personal data as a processor on behalf of the Customer.
9.7 Should the determination in clause 9.6 change, then each party shall work together in good faith to make any changes which are necessary to this clause 9 or the related schedules.
9.8 Without prejudice to the generality of clause 9.5, the Customer will ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of the Customer Personal Data to the Supplier for the duration and purposes of these Terms.
9.10 Without prejudice to the generality of clause 9.5 the Supplier shall, in relation to Customer Personal Data:
9.10.1 process that Customer Personal Data only on the documented instructions of the Customer, which shall be to process the Customer Personal Data for the purposes set out in the Supplier’s data protection policy, unless the Supplier is required by Applicable Laws to otherwise process that Customer Personal Data. Where the Supplier is relying on Applicable Laws as the basis for processing Customer Processor Data, the Supplier shall notify the Customer of this before performing the processing required by the Applicable Laws unless those Applicable Laws prohibit the Provider from so notifying the Customer on important grounds of public interest. The Supplier shall inform the Customer if, in the opinion of the Supplier, the instructions of the Customer infringe Applicable Data Protection Legislation;
9.10.2 implement the appropriate technical and organisational measures to protect against unauthorised or unlawful processing of Customer Personal Data and against any accidental loss or destruction of, or damage to, Customer Personal Data, which the Customer has reviewed and confirms are appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures;
9.10.3 ensure that any personnel engaged and authorised by the Supplier to process Customer Personal Data have committed themselves to confidentiality or are under an appropriate statutory or common law obligation of confidentiality;
9.10.4 assist the Customer insofar as this is possible (taking into account the nature of the processing and the information available to the Supplier), and at the Customer’s cost and written request, in responding to any request from a data subject and in ensuring the Customer’s compliance with its obligations under Applicable Data Protection Laws with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;
9.10.5 notify the Customer without undue delay on becoming aware of a personal data breach involving the Customer Personal Data;
9.10.6 at the written direction of the Customer, delete or return Customer Personal Data and copies thereof to the Customer on termination of the agreement unless the Supplier is required by Applicable Law to continue to process that Customer Personal Data. For the purposes of this clause 9.10.6 Customer Personal Data shall be considered deleted where it is put beyond further use by the Supplier; and
9.10.7 maintain records to demonstrate its compliance with this clause 9.
9.11 The Customer hereby provides its prior, general authorisation for the Supplier to:
9.11.1 appoint processors to process the Customer Personal Data, provided that the Supplier:
(a) shall ensure that the terms on which it appoints such processors comply with Applicable Data Protection Laws, and are consistent with the obligations imposed on the Supplier in this clause 9;
(b) shall remain responsible for the acts and omission of any such processor as if they were the acts and omissions of the Supplier; and
(c) shall inform the Customer of any intended changes concerning the addition or replacement of the processors, thereby giving the Customer the opportunity to object to such changes provided that if the Customer objects to the changes and cannot demonstrate, to the Supplier’s reasonable satisfaction, that the objection is due to an actual or likely breach of Applicable Data Protection Law, the Customer shall indemnify the Supplier for any losses, damages, costs (including legal fees) and expenses suffered by the Supplier in accommodating the objection.
9.11.2 transfer Customer Personal Data outside of the UK as required by the Supplier for the purpose of providing the Services, provided that the Supplier shall ensure that all such transfers are effected in accordance with the Applicable Data Protection Laws. For these purposes, the Customer shall promptly comply with any reasonable request of the Supplier, including any request to enter into standard data protection clauses adopted by the EU Commission from time to time (where the EU GDPR applies to the transfer) or adopted by the Commissioner from time to time (where the UK GDPR applies to the transfer).
9.12 For the avoidance of doubt, clauses 9.6 to 9.11 are only applicable to Customers who are corporate entities for whom/which the Company has contracted with and provided services to pursuant to these Terms.
9.13 Either party may, at any time on not less than 30 days’ notice, revise clause 9 by replacing it with any applicable controller to processor standard clauses or similar terms forming part of an applicable certification scheme (which shall apply when replaced by attachment to these Terms).
10. Third party providers
10.1 The Customer acknowledges that the Services may enable or assist it to access the website content of, correspond with, and purchase products and services from, third parties via third-party websites and that it does so solely at its own risk. The Supplier makes no representation, warranty or commitment and shall have no liability or obligation whatsoever in relation to the content or use of, or correspondence with, any such third-party website, or any transactions completed, and any contract entered into by the Customer, with any such third party. Any contract entered into and any transaction completed via any third-party website is between the Customer and the relevant third party, and not the Supplier.
11. Supplier's obligations
11.1 The Supplier undertakes that the Services will be performed substantially in accordance with the Documentation and with reasonable skill and care.
11.2 The undertaking at clause 11.1 shall not apply to the extent of any non-conformance which is caused by use of the Services contrary to the Supplier's instructions, or modification or alteration of the Services by any party other than the Supplier or the Supplier's duly authorised contractors or agents. If the Services do not conform with the foregoing undertaking, Supplier will, at its expense, use all reasonable commercial endeavours to correct any such non-conformance promptly, or provide the Customer with an alternative means of accomplishing the desired performance. Such correction or substitution constitutes the Customer's sole and exclusive remedy for any breach of the undertaking set out in clause 11.1.
11.3 The Supplier:
11.3.1 does not warrant that:
(a) the Customer's use of the Services will be uninterrupted or error-free;
(b) that the Services, Documentation and/or the information obtained by the Customer through the Services will meet the Customer's requirements;
(c) the Software or the Services will be free from Vulnerabilities or Viruses; or
(d) the Software, Documentation or Services will comply with any Heightened Cybersecurity Requirements.
11.3.2 is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and the Customer acknowledges that the Services and Documentation may be subject to limitations, delays and other problems inherent in the use of such communications facilities.
11.4 These Terms shall not prevent the Supplier from entering into similar agreements with third parties, or from independently developing, using, selling or licensing documentation, products and/or services which are similar to those provided under these Terms.
11.5 The Supplier warrants that it has and will maintain all necessary licences, consents, and permissions necessary for the performance of its obligations under these Terms.
12. Customer's obligations
12.1 The Customer shall:
12.1.1 provide the Supplier with:
(a) all necessary co-operation in relation to this these Terms; and
(b) all necessary access to such information as may be required by the Supplier; in order to provide the Services, including but not limited to Customer Data, security access information and configuration services;
12.1.2 without affecting its other obligations under these Terms, comply with all applicable laws and regulations with respect to its activities under these Terms;
12.1.3 carry out all other Customer responsibilities set out in these Terms in a timely and efficient manner. In the event of any delays in the Customer's provision of such assistance as agreed by the parties, the Supplier may adjust any agreed timetable or delivery schedule as reasonably necessary;
12.1.4 ensure that the Authorised Users use the Services and the Documentation in accordance with the terms and conditions of these Terms and shall be responsible for any Authorised User's breach of these Terms;
12.1.5 obtain and shall maintain all necessary licences, consents, and permissions necessary for the Supplier, its contractors and agents to perform their obligations under these Terms, including without limitation the Services;
12.1.6 ensure that its network and systems comply with the relevant specifications provided by the Supplier from time to time; and
12.1.7 be, to the extent permitted by law and except as otherwise expressly provided in these Terms, solely responsible for procuring, maintaining and securing its network connections and telecommunications links from its systems to the Supplier's data centres, and all problems, conditions, delays, delivery failures and all other loss or damage arising from or relating to the Customer's network connections or telecommunications links or caused by the internet.
13. Charges and payment
13.1 The Customer shall pay the Subscription Fees to the Supplier for the User Subscriptions in accordance with this clause 13.
13.2 Subject to the Supplier’s prior written approval as to the method of payment, the Customer shall on the Commencement Date provide to the Supplier valid, up-to-date and complete credit card details or approved purchase order information acceptable to the Supplier and any other relevant valid, up-to-date and complete contact and billing details and, if the Customer provides:
13.2.1 its credit card details to the Supplier, the Customer hereby authorises the Supplier to bill such credit card:
(a) on the Commencement Date for the Subscription Fees payable in respect of the Initial Subscription Term; and
(b) subject to clause 18.1, on each anniversary of the Commencement Date for the Subscription Fees payable in respect of the next Renewal Period;
13.2.2 its approved purchase order information to the Supplier, the Supplier shall invoice the Customer:
(a) on the Commencement Date for the Subscription Fees payable in respect of the Initial Subscription Term; and
(b) subject to clause 18.1, at least 30 days prior to each anniversary of the Commencement Date for the Subscription Fees payable in respect of the next Renewal Period, and the Customer shall pay each invoice within 30 days after the date of such invoice.
13.3 If the Supplier has not received payment within 30 days after the due date, and without prejudice to any other rights and remedies of the Supplier:
13.3.1 the Supplier may, without liability to the Customer, disable the Customer's password, account and access to all or part of the Services and the Supplier shall be under no obligation to provide any or all of the Services while the invoice(s) concerned remain unpaid; and
13.3.2 interest shall accrue on a daily basis on such due amounts at an annual rate equal to 3% over the then current base lending rate of the Supplier's bankers in the UK from time to time, commencing on the due date and continuing until fully paid, whether before or after judgment.
13.4 All amounts and fees stated or referred to in these Terms:
13.4.1 shall be payable in pounds sterling;
13.4.2 are, subject to clause 17.3.3, non-cancellable and non-refundable;
13.4.3 are exclusive of value added tax, which shall be added to the Supplier's invoice(s) at the appropriate rate.
13.5 If, at any time whilst using the Services, the Customer exceeds the amount of disk storage space specified in the Documentation, the Supplier shall charge the Customer, and the Customer shall pay, the Supplier's then current excess data storage fees.
13.6 The Supplier shall be entitled to increase the Subscription Fees, the fees payable in respect of the additional User Subscriptions purchased pursuant to clause 7.3, and/or the excess storage fees payable pursuant to clause 13.5 at the start of each Renewal Period upon 90 days' prior notice to the Customer and Order Confirmation shall be deemed to have been amended accordingly.
13.7 If you wish to change the scope of the Services after we accept your order, and we agree to such change, we will modify the Charges accordingly.
13.8 Our Charges are exclusive of VAT. Where VAT is payable in respect of some or all of the Services you must pay us such additional amounts in respect of VAT, at the applicable rate, at the same time as you pay the Charges.
14. Proprietary rights
14.1 The Customer acknowledges and agrees that the Supplier and/or its licensors own all intellectual property rights in the Services, the Documentation and the Digital Products. Except as expressly stated herein, these Terms do not grant the Customer any rights to, under or in, any patents, copyright, database right, trade secrets, trade names, trade marks (whether registered or unregistered), or any other rights or licences in respect of the Services or the Documentation.
14.2 The Supplier confirms that it has all the rights in relation to the Services, the Documentation and Digital Products that are necessary to grant all the rights it purports to grant under, and in accordance with, the terms of these Terms.
15. Confidentiality and compliance with policies
15.1 Each party may be given access to Confidential Information from the other party in order to perform its obligations under these Terms. A party's Confidential Information shall not be deemed to include information that:
15.1.1 is or becomes publicly known other than through any act or omission of the receiving party;
15.1.2 was in the other party's lawful possession before the disclosure;
15.1.3 is lawfully disclosed to the receiving party by a third party without restriction on disclosure; or
15.1.4 is independently developed by the receiving party, which independent development can be shown by written evidence.
15.1.5 is or becomes publicly known through the Customers disclosure using the Services and/or Software.
15.2 Subject to clause 15.4, each party shall hold the other's Confidential Information in confidence and not make the other's Confidential Information available to any third party, or use the other's Confidential Information for any purpose other than the implementation of these Terms.
15.3 Each party shall take all reasonable steps to ensure that the other's Confidential Information to which it has access is not disclosed or distributed by its employees or agents in violation of the terms of these Terms.
15.4 A party may disclose Confidential Information to the extent such Confidential Information is required to be disclosed by law, by any governmental or other regulatory authority or by a court or other authority of competent jurisdiction, provided that, to the extent it is legally permitted to do so, it gives the other party as much notice of such disclosure as possible and, where notice of disclosure is not prohibited and is given in accordance with this clause 15.4, it takes into account the reasonable requests of the other party in relation to the content of such disclosure.
15.5 The Customer acknowledges that details of the Services, and the results of any performance tests of the Services, constitute the Supplier's Confidential Information.
15.6 The Supplier acknowledges that the Customer Data is the Confidential Information of the Customer.
15.7 No party shall make, or permit any person to make, any public announcement concerning these Terms without the prior written consent of the other parties (such consent not to be unreasonably withheld or delayed), except as required by law, any governmental or regulatory authority (including, without limitation, any relevant securities exchange), any court or other authority of competent jurisdiction.
15.8 The above provisions of this clause 15 shall survive termination of these Terms, however arising.
16.1 The Customer shall defend, indemnify and hold harmless the Supplier against claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of or in connection with the Customer's use of the Services and/or Documentation, provided that:
16.1.1 the Customer is given prompt notice of any such claim;
16.1.2 the Supplier provides reasonable co-operation to the Customer in the defence and settlement of such claim, at the Customer's expense; and
16.1.3 the Customer is given sole authority to defend or settle the claim.
16.2 The Supplier shall defend the Customer, its officers, directors and employees against any claim that the Customer's use of the Services or Documentation in accordance with these Terms infringes any United Kingdom patent effective as of the Commencement Date, copyright, trade mark, database right or right of confidentiality, and shall indemnify the Customer for any amounts awarded against the Customer in judgment or settlement of such claims, provided that:
16.2.1 the Supplier is given prompt notice of any such claim;
16.2.2 the Customer does not make any admission, or otherwise attempt to compromise or settle the claim and provides reasonable co-operation to the Supplier in the defence and settlement of such claim, at the Supplier's expense; and
16.2.3 the Supplier is given sole authority to defend or settle the claim.
16.3 In the defence or settlement of any claim, the Supplier may procure the right for the Customer to continue using the Services, replace or modify the Services so that they become non-infringing or, if such remedies are not reasonably available, terminate these Terms on 2 Business Days' notice to the Customer without any additional liability or obligation to pay liquidated damages or other additional costs to the Customer.
16.4 In no event shall the Supplier, its employees, agents and sub-contractors be liable to the Customer to the extent that the alleged infringement is based on:
16.4.1 a modification of the Services or Documentation by anyone other than the Supplier; or
16.4.2 the Customer's use of the Services or Documentation in a manner contrary to the instructions given to the Customer by the Supplier; or
16.4.3 the Customer's use of the Services or Documentation after notice of the alleged or actual infringement from the Supplier or any appropriate authority.
16.5 The foregoing and clause 17.3.3 states the Customer's sole and exclusive rights and remedies, and the Supplier's (including the Supplier's employees', agents' and sub-contractors') entire obligations and liability, for infringement of any patent, copyright, trade mark, database right or right of confidentiality.
17. Limitation of liability
17.1 Except as expressly and specifically provided in these Terms:
17.1.1 the Customer assumes sole responsibility for results obtained from the use of the Services and the Documentation by the Customer, and for conclusions drawn from such use. The Supplier shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided to the Supplier by the Customer in connection with the Services, or any actions taken by the Supplier at the Customer's direction;
17.1.2 all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from these Terms; and
17.1.3 the Services and the Documentation are provided to the Customer on an "as is" basis.
17.2 Nothing in these Terms excludes the liability of the Supplier:
17.2.1 for death or personal injury caused by the Supplier's negligence; or
17.2.2 for fraud or fraudulent misrepresentation.
17.3 Subject to clause 17.1 and clause 17.2:
17.3.1 the Supplier shall not be liable whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any loss of profits, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising under these Terms;
17.3.2 the Supplier shall not be liable for any specific health or allergy needs that require supervision nor any adverse reactions that the Customer may have to any of the recipes in any Recipe Book as a result of the Customer following such recipes as written or modifying recipes so suit Customer dietary requirements.
17.3.3 the Supplier's total aggregate liability in contract (including in respect of the indemnity at clause 16.2), tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of these Terms shall be limited to the total Subscription Fees paid for the User Subscriptions during the 12 months immediately preceding the date on which the claim arose.
17.4 Nothing in these Terms excludes the liability of the Customer for any breach, infringement or misappropriation of the Supplier’s Intellectual Property Rights.
18. Term and termination
18.1 Subject at all times to clause 5 and clauses 18.2 and 18.3, these Terms shall, unless otherwise terminated as provided in this clause 18, commence on the Commencement Date and shall continue for the Initial Subscription Term and, thereafter, these Terms shall be automatically renewed for successive periods of 12 months (each a Renewal Period) on the written agreement of the parties, unless:
18.1.1 either party notifies the other party of termination, in writing, at least 60 days before the end of the Initial Subscription Term or any Renewal Period, in which case these Terms shall terminate upon the expiry of the applicable Initial Subscription Term or Renewal Period; or
18.1.2 otherwise terminated in accordance with the provisions of these Terms; and the Initial Subscription Term together with any subsequent Renewal Periods shall constitute the Subscription Term.
18.2 Subject at all times to clause 5 and clauses 18.1 and 18.3, User Subscriptions solely relating to Recipe Books may also be purchased by way of a monthly subscription which shall automatically renew on a month by month basis unless either party notifies the other party of termination, in writing, at least 7 Business Days before the end of a calendar month.
18.3 Without affecting any other right or remedy available to it, either party may terminate these Terms with immediate effect by giving written notice to the other party if:
18.3.1 the other party fails to pay any amount due under these Terms on the due date for payment and remains in default not less than 30 days after being notified in writing to make such payment;
18.3.2 the other party commits a material breach of any other term of these Terms and (if such breach is remediable) fails to remedy that breach within a period of 30 days after being notified in writing to do so;
18.3.3 the other party suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts or is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986;
18.3.4 the other party commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors other than for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;
18.3.5 the other party applies to court for, or obtains, a moratorium under Part A1 of the Insolvency Act 1986;
18.3.6 a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of that other party other than for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;
18.3.7 an application is made to court, or an order is made, for the appointment of an administrator, or if a notice of intention to appoint an administrator is given or if an administrator is appointed, over the other party (being a company, partnership or limited liability partnership);
18.3.8 the holder of a qualifying floating charge over the assets of that other party (being a company or limited liability partnership) has become entitled to appoint or has appointed an administrative receiver;
18.3.9 a person becomes entitled to appoint a receiver over the assets of the other party or a receiver is appointed over the assets of the other party;
18.3.10 a creditor or encumbrancer of the other party attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of the other party's assets and such attachment or process is not discharged within 14 days;
18.3.11 any event occurs, or proceeding is taken, with respect to the other party in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in clause 18.3.3 to clause 18.3.10(inclusive);
18.3.12 the other party suspends or ceases, or threatens to suspend or cease, carrying on all or a substantial part of its business;
18.3.13 the other party's financial position deteriorates so far as to reasonably justify the opinion that its ability to give effect to the terms of these Terms is in jeopardy; or
18.3.14 there is a change of control of the other party (within the meaning of section 1124 of the Corporation Tax Act 2010).
18.4 On termination of these Terms for any reason:
18.4.1 all licences granted under these Terms shall immediately terminate and the Customer shall immediately cease all use of the Services and/or the Documentation;
18.4.2 each party shall return and make no further use of any equipment, property, Documentation and other items (and all copies of them) belonging to the other party;
18.4.3 the Supplier may destroy or otherwise dispose of any of the Customer Data in its possession unless the Supplier receives, no later than ten days after the Commencement Date of the termination of these Terms, a written request for the delivery to the Customer of the then most recent back-up of the Customer Data. The Supplier shall use reasonable commercial endeavours to deliver the back-up to the Customer within 30 days of its receipt of such a written request, provided that the Customer has, at that time, paid all fees and charges outstanding at and resulting from termination (whether or not due at the date of termination). The Customer shall pay all reasonable expenses incurred by the Supplier in returning or disposing of Customer Data; and
18.4.4 any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the agreement which existed at or before the date of termination shall not be affected or prejudiced.
19. Force majeure
The Supplier shall have no liability to the Customer under these Terms if it is prevented from or delayed in performing its obligations under these Terms, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of the Supplier or any other party), failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, epidemic or pandemic (including the Covid-19 pandemic) storm or default of suppliers or sub-contractors, provided that the Customer is notified of such an event and its expected duration.
If there is an inconsistency between any of the provisions in the main body of these Terms and the Schedules, the provisions in the main body of these Terms shall prevail.
No variation of these Terms shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
No failure or delay by a party to exercise any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
23. Rights and remedies
Except as expressly provided in these Terms, the rights and remedies provided under these Terms are in addition to, and not exclusive of, any rights or remedies provided by law.
24.1 If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of these Terms.
24.2.If any provision or part-provision of these Terms is deemed deleted under clause 24.1 the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.
25. Entire agreement
25.1 These Terms constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
25.2 Each party acknowledges that in entering into these Terms it does not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms.
25.3 Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms.
25.4 Nothing in this clause shall limit or exclude any liability for fraud.
26.1 The Customer shall not, without the prior written consent of the Supplier, assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under these Terms.
26.2 The Supplier may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under these Terms.
27. No partnership or agency
Nothing in these Terms is intended to or shall operate to create a partnership between the parties, or authorise either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).
28. Third party rights
These Terms do not confer any rights on any person or party (other than the parties to these Terms and, where applicable, their successors and permitted assigns) pursuant to the Contracts (Rights of Third Parties) Act 1999.
These Terms may be executed in any number of counterparts, each of which shall constitute a duplicate original, but all the counterparts shall together constitute the one agreement.
30.1 Any notice given to a party under or in connection with this agreement shall be in writing and shall be:
30.1.1 (a) delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case); or
30.1.2 sent by email to the address specified in the Order Confirmation.
30.2 Any notice shall be deemed to have been received:
30.2.1 if delivered by hand, at the time the notice is left at the proper address;
30.2.2 if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; or
30.2.3 if sent by email, at the time of transmission, or, if this time falls outside business hours in the place of receipt, when business hours resume. In this clause 30.2.3 business hours means 9.00am to 5.00pm Monday to Friday on a day that is not a public holiday in the place of receipt.
30.3 This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution.
31. Governing law
These Terms and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
32.1 Each party irrevocably agrees that the courts of England and Wales shall have jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or its subject matter or formation (including non-contractual disputes or claims).